Vi Companions With Truecaller to Stop Buyer Service Fraud Calls

Vi (Vodafone Thought) India has collaborated with Truecaller to make sure secure and dependable communication for its customers. The announcement was made on July 13. It goals to stop customers from customer support frauds and supply trusted communication. The variety of customer support frauds have elevated recently. Therefore, the telecom firm has partnered with Truecaller to assist its customers in figuring out the spam calls. Moreover, Truecallers already affords Verified Enterprise Resolution which show model identification and context about enterprise calls to the customers.

Vi has introduced its partnership with Truecaller to assist customers in figuring out fraud calls and spam messages. With this collaboration,Truecaller’s Verified Enterprise Caller ID answer has been built-in with Vi’s customer support and gross sales workforce to herald a safe buyer communication expertise. This may also assist customers in figuring out real calls from Vi customer support platform as they are going to carry a inexperienced caller ID, an unalterable model title and emblem, a verified enterprise badge, a class tag, and the explanation for the decision.

Moreover, Truecaller’s Verified Enterprise Resolution show model identification and context about enterprise calls. “This function has already benefited over 2000+ lively companies throughout India and different international markets,” mentioned the corporate in its assertion.

India is amongst one of many largest markets for Truecaller. The corporate claims to have over 350 million lively customers. It has been downloaded greater than a billion instances since launch and has recognized and blocked practically 50 billion undesirable calls in 2021.

Final month, the corporate reintroduced help for name recording on the app for smartphones. The function was beforehand solely obtainable on Android smartphones. Nevertheless, it was discontinued after Google cracked down on apps utilizing an API designed for accessibility options to report calls. Nevertheless, now the service has been rolled out on each an iPhone in addition to an Android smartphone. 

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